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COVID-19 Policies and Procedures:

 

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable.

Please note the opening of Serenity by the sea Spa depends solely on the current executive orders put in place by Governor DeSantis. Should anything change regarding Florida’s Recovery - Phase 2 /ordinance EO-139 we will alert our guests.

Being in the business of hospitality our team members interact with guests on a face-to-face basis. As we begin to find our new normal here in Serenity by the sea Spa our staff will be equipped with gloves and masks to ensure their safety and yours. If at anytime a service provider feels uncomfortable during a treatment they have the ability to end the service at their discretion.

By visiting Serenity by the sea Spa you voluntarily assume all risks related to exposure to COVID-19

Serenity is open to Hilton Sandestin guests, Serenity spa members and the public by appointment only. For the month of August, spa day passes are not available to the public, unless a guest is accompanied by a spa member. As of July 13th Serenity will be checking the temperature of each guest upon arrival. All guests must shower in the corresponding Serenity lounge showers prior to receiving treatment. Due to COVID-19 procedures couple massages will take place in separate rooms until further notice. We apologize for the inconvenience.

Face coverings should be worn in the spa at all times with the exception of the fitness center, while using the showers, the sauna, the steam room and whirlpools, during a facial and when the client is face down in a massage. Please let a member of our team know if you have a medical condition that prevents you from wearing a face covering during your visit.

At this time our hours of operation are 8am-7pm. The fitness center is open 24 hours a day for hotel guests and spa members only. We are currently able to offer all services including facials, massages, nail services, hair services and body treatments. Social distancing measures are in effect throughout the spa facilities

Bottled water and refreshments are available upon request. Please speak with our lounge attendants for any requests regarding towels, shower kits and other toiletries.

All guests visiting Serenity by the sea Spa must make an appointment in advance by calling the front desk at 850-622-9595.

Serenity by the sea Spa Members

Spa members have access to the hotel pools and private beach with their Member ID. Spa members have daily access to the 24­-hour fitness center as well as our spa facilities including the sauna, steam room, whirlpools and lounges.

Spa members are currently permitted to dine in Barefoot's and Seagar's (reservation required). Guests of Spa members are permitted to be on property and dine in Barefoot's with the use of a member guest pass.

We encourage you to take the following precautions to protect yourself and others:

  • Wash your hands often with soap and water for at least 20 seconds.
  • Avoid touching your face with unwashed hands.
  • Cover your nose and mouth when coughing or sneezing.
  • Cover your nose and mouth when coughing or sneezing.
  • If you are in need of immediate medical attention please return to your guest room and reach out to our security team by dialing 0.
 

For more detailed information, we recommend referring to the Centers for Disease Control and Prevention (CDC), the Florida Department of Health, the World Health Organization (WHO) or your local health authority.

We remain vigilant in our efforts and will continue to do everything we can to ensure our guests have a safe and pleasant experience.