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To Our Valued Guests

Like so many of you, we have spent substantial time closely monitoring statements from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and Florida Department of Health (FDOH) regarding the novel coronavirus (COVID-19).

The safety and wellbeing of our guests and employees is of paramount importance to us and we are committed to doing everything we can to ensure your next spa day is most enjoyable.

Along with guidelines provided by the CDC, we have made the following adjustments to our day-to-day procedures in an effort to keep our guests and team members safe.

 

Serenity is open to Hilton Sandestin guests, Serenity spa members and the public by appointment only. As of July 13th Serenity is taking the temperature of each guest upon arrival. All guests will be required to shower prior to receiving a treatment.

Being in the business of hospitality our team members interact with guests on a face-to-face basis. All service providers will be wearing masks and gloves for the safety of our staff and guests. If at anytime a service provider feels uncomfortable during a treatment they have the ability to end the service at their discretion.

All guests visiting Serenity by the sea Spa must make an appointment in advance by calling the front desk at 850-622-9595.

Updated Policies and Procedures:

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable.

By visiting Serenity by the sea Spa you voluntarily assume all risks related to exposure to COVID-19.

Personal Protective Equipment

Face coverings should be worn in the spa at all times with the exception of the fitness center, while using the showers, the sauna, the steam room and whirlpools, during a facial and when the client is face down in a massage. Please let a member of our team know if you have a medical condition that prevents you from wearing a face covering during your visit.

Hours of Operation

At this time our hours of operation are 8am-7pm. The fitness center is open 24 hours a day for hotel guests and spa members only. We are currently able to offer all services including facials, massages, nail services, hair services and body treatments. Social distancing measures are in effect throughout the spa facilities.

Onsite Dining

Spa guests are permitted to dine in our onsite restaurants as of September 7th, 2020.

Spa Amenities:

Bottled water and refreshments are available upon request. All lockers come equipped with a signature Serenity robe, towel and individually sealed toiletries. Please speak with our lounge attendants for any requests regarding additional towels, shower kits and other toiletries.

Hilton Honors & Spa Members:

Hilton Honors Diamond members have complimentary access to the spa facilities including the private lounges.

At this time, spa members have access to the pools and private beach of Hilton Sandestin. Spa members must show their Member ID and any guest passes when asked by hotel security. Spa members have daily access to our 24-­hour fitness center as well as our spa facilities.

We encourage you to take the following precautions to protect yourself and others:

  • Wash your hands often with soap and water for at least 20 seconds.
  • Avoid touching your face with unwashed hands.
  • Cover your nose and mouth when coughing or sneezing.
  • Cover your nose and mouth when coughing or sneezing.
  • If you are in need of immediate medical attention please return to your guest room and reach out to our security team by dialing 0.

For more detailed information, we recommend referring to the Centers for Disease Control and Prevention (CDC), the Florida Department of Health, the World Health Organization (WHO) or your local health authority.